Returns & Exchanges Policy

Our Commitment

At Beautcio, we are committed to providing you with premium-quality hair care and beauty products, along with a seamless shopping experience. If for any reason you’re not completely satisfied with your purchase, we’re here to help with returns and exchanges.

Eligibility for Returns

To qualify for a return:

  1. Products must be returned within 7 days of delivery.
  2. Items must be unused, unopened, and in their original packaging.
  3. Proof of purchase (such as your order confirmation or receipt) is required.

Non-Returnable Items

For health and safety reasons, we cannot accept returns for:

  1. Opened or used products.
  2. Items purchased during sales or promotions.

Return Process

  1. Initiate a Return: Contact our team at 03422065786 or email beautcioshahzadroyal@gmail.com to request a return authorization.

  2. Ship the Item: Pack the product securely and ship it to the return address provided by our support team.

    • Customers are responsible for return shipping costs unless the product is defective or the wrong item was shipped.

  3. Refund Processing: Once your returned item is received and inspected, a refund will be issued to your original payment method within 7–10 business days.

Exchanges

If you’d like to exchange a product:

  1. Follow the return process for the original item.
  2. Place a new order for the product you’d like instead.
  3. Our support team can assist with expedited processing of your exchange.

Damaged or Defective Products

If your order arrives damaged or defective, please notify us within 7 days of delivery.

  1. Provide photos of the damaged product and packaging.
  2. We’ll arrange for a replacement or refund at no additional cost to you.

Contact Us

If you have any questions or concerns about returns or exchanges, reach out to our support team:

  1. 📧 Email: beautcioshahzadroyal@gmail.com
  2. 📞 Phone: 03422065786

We value your trust and are dedicated to ensuring your satisfaction with Beautcio.